Installations you can trust
Given the longevity of NPS’s history in the renewables sector it remains vital to us that we continue to complete projects that we are confident to put our name to. We continue to strive for excellence and deliver high quality installations, building the trust of our clients.
All our projects are meticulously overseen by our multi-disciplined team who are on hand before, during and after the projects completion. Below highlights the clients journey from initial enquiry through to project handover and support.
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Domestic Services Process
1. Initial Enquiry
Our opportunity to understand your needs and your opportunity to ask any questions.
2. Follow up
Following an initial enquiry, our system designers will initiate contact either by telephone or by providing a customer information form to obtain further details regarding your home and project objectives. A preliminary property assessment will also be conducted using satellite imagery.
A comprehensive understanding of your current electricity expenditure, energy consumption patterns, and the available roof for solar installation is essential. This enables our team to accurately determine the appropriate system size and evaluate its capacity to meet your specific energy requirements.
3. Desktop Feasibility
Our expert system designers will get to work by modelling your house within the design software. All of your information provided will be used to generate an accurate and bespoke feasibility report which will contain a design proposal along with production data estimates for the system (production, new site consumption, financial savings, return on investment and payback period). An indicative initial cost will be given that will be confirmed following site survey.
The feasibility report will assist you in progressing your project with confidence, acknowledging you will have a clear understanding of the advantages you will have gained once your system is installed.
4. Site Survey
Should the project proceed to the next stage, a site survey will be scheduled to allow our team to visit the property and engage in a more detailed discussion regarding the installation. During this visit we will inspect the roof and electrical distribution board, evaluate the most suitable locations for the solar panel array, inverters, and associated cable routing.
The site assessment provides an opportunity to gain a comprehensive understanding of the project scope and to refine cost estimates. It also serves as an ideal occasion to explore product options, review warranty details, and address any questions you may have regarding the system or installation process.
5. Detailed Design & Final Quote
Following the completion of the on-site survey, our surveyor will review the findings with the wider team, address any questions or concerns raised during the visit, and prepare a final quotation for your consideration.
Upon acceptance of the proposal, your project will be transitioned to our operations team, who will begin coordinating the necessary steps to deliver your project.
6. Applications
Our team handles any applications associated with the project. The two main permissions associated with solar & battery storage projects are ‘Prior Approval’ (a planning process for systems over 50kW or homes in conservation areas) & DNO grid permissions (G99 application on systems over 3.68kW)
7. Installation Date Booked
We will give you an install date and estimate of the program of works. Where necessary we will work with you to find the most opportune time to fulfil your installation.
8. Installation
Your dedicated project manager will oversee the delivery of the physical installation of your system. Our experienced team of installers will deliver with excellence; fully dedicated to delivering your installation to the highest standard. We have decades of experience across our team of on roof fitters and electrical engineers who work seamlessly together to achieve the successful completion of your installation.
9. Commissioning & Site Handover
Our senior engineer will oversee the final set up and commissioning of the system including all certification required.
The site handover will include a detailed walkthrough of the installed equipment. We will remotely monitor your system for a further 48 hours before handing over monitoring permissions to you.
10. Paperwork Handover Pack
Upon completion of the installation and site handover our team will compile and supply the relevant paperwork that will form your handover pack. This will included a detailed schematic diagram outlining the configuration of the system and the placement of all solar system components.
You will also receive a comprehensive documentation package including the electrical installation certificate, a solar array DC string test report, and a complete Operations & Maintenance Manual which highlights the emergency shutdown procedure. You will also be issued your Microgeneration Certification Scheme (MCS) certificate.
11. Follow-up & Post-install Support
Your complete installation is covered by a 24 month workmanship warranty. Should any issues or concerns arise during this period our team is readily available to assist either through remote support or, if necessary, by arranging a return visit to your home.
12. Smart Export Guarantee and Energy Tariff Support
We have recognised the added value of supporting homeowners beyond their installation. We offer guidance and assistance to you in selecting or switching to an electricity tariff that best complements your new installation.
Support includes:
Bill analysis to ensure you are on the most cost-effective plan based on your usage patterns and generation.
Advising on time-of-use tariffs e.g. cheaper night rates for battery charging.
Identifying export-friendly tariffs that maximise income from SEG.
